Account Deletion
How to delete your Shadoze account and what happens to your data.
Account deletion is permanent. Once your account is deleted, your data cannot be recovered.
How to Delete Your Account
Method 1: In-App Deletion (Recommended)
- Open the Shadoze app and go to your Profile tab.
- Tap Settings (gear icon).
- Scroll down and tap Delete Account.
- Confirm your identity (you may be asked to re-authenticate).
- Tap Delete My Account to proceed.
Method 2: Email Request
If you cannot access the app, email hi@shadoze.ai with the subject line "Account Deletion Request" and include the email address associated with your account. We will process the request within 30 days.
What Data Is Deleted
| Data Category | Action | Timeframe |
|---|---|---|
| User profile | Permanently deleted | Within 30 days |
| Shadow persona(s) | Permanently deleted | Within 30 days |
| Persona knowledge base | Permanently deleted | Within 30 days |
| Chat messages | Permanently deleted | Within 30 days |
| Match records | Permanently deleted | Within 30 days |
| Creation session data | Permanently deleted | Within 30 days |
| AI embeddings | Permanently deleted | Within 30 days |
| Authentication records | Permanently deleted | Within 30 days |
| Subscription state | Cancelled and removed | Within 30 days |
Data That May Be Retained
- Legal compliance: Data required by law may be retained for the mandated period.
- Fraud prevention: Minimal records (e.g., hashed identifiers) may be kept to prevent abuse.
- Aggregated analytics: De-identified, non-personal statistical data may be retained.
Subscription Cancellation
Deleting your Shadoze account does not automatically cancel your subscription. Please cancel through the respective platform:
- Google Play: Open Google Play → Subscriptions → Shadoze → Cancel
- App Store: Settings → Apple ID → Subscriptions → Shadoze → Cancel
Can I Recover My Account?
No. Account deletion is permanent and irreversible. To use Shadoze again, you will need to create a new account from scratch.
Contact Us
If you have questions about account deletion, email hi@shadoze.ai.